What to Expect
Initial In-Home Interview
Our process begins with a complimentary in-home care interview. We will discuss your or your loved one’s specific needs, as well as share information about our professional caregivers and our services.
The initial interview covers:
- Your family’s specific goals
- Your daily plan design and schedule
- Pricing and payment methods
- Implementation process
- Ongoing communication and follow-up plan
- Questions you might have
Nurse Practitioner Visit
After the initial assessment interview, if necessary (and where applicable), our Director of Client Care (a Nurse Practitioner) will meet with you to conduct a full nursing assessment and to design a personal care plan.
Caregiver Selection & Care Planning
Next, we’ll match one of our professional caregivers with you. Depending on your needs, we will select a caregiver with complementary skills, experience and personality.
Once we have found a good caregiver match, services will commence (usually within a few days of the initial assessment). Our team member will contact you to confirm the caregiver, the care plan and the service start date.
We have an experienced and dedicated staff that understands how to deliver quality and compassionate care. Our Director of Client Care and Client Service Manager oversees our Caregiver, and visits you or your loved one on a regular basis to ensure compliance with the care plan. If there is an emergency or scheduling issue, we have someone on-call 24 hours a day, 7 days a week that can handle the situation. We also have a continuous supply of excellent caregivers who are ready in case your caregiver is ill or has an emergency. And, since all of our caregivers are our employees, we handle their compensation, insurance and benefits. We take care of all the details, so you don’t have to worry about them. We strive to meet any challenges as they arise. Your peace of mind is our priority.